---
title: ⚖️ 10.1 Platform Policies
slug: 101-platform-policies
docTags: 
createdAt: 2025-10-16T04:21:49.815Z
---

*Understand the terms, data, refund, and content rules for hosts*

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## Overview

Sweatpals operates on clear and transparent policies to keep hosts, members, and partners protected.
By creating and managing experiences on Sweatpals, you agree to follow these platform standards.

***

## Terms of Service (Summary)

| Area                      | Description                                                                                          |
| ------------------------- | ---------------------------------------------------------------------------------------------------- |
| **Host Responsibilities** | Hosts are accountable for event safety, compliance with laws, and member communication.              |
| **Payment Processing**    | All transactions occur through Stripe Connect under Sweatpals’ verified account structure.           |
| **Refund Obligations**    | Hosts must honor their own posted refund terms, unless superseded by platform policy.                |
| **Content Ownership**     | Hosts retain ownership of images and descriptions they upload but grant Sweatpals a display license. |
| **Account Removal**       | Sweatpals may suspend or remove accounts that violate terms, pose safety risks, or engage in fraud.  |

:::BlockQuote
⚠️ Review the complete Terms of Service at [sweatpals.com/terms](https://sweatpals.com/terms).
:::

***

## Privacy & Data Policy

Sweatpals collects limited personal data necessary for payments and communication.
Member data is protected through encrypted storage and never shared with external marketers.

| Data Type                | Purpose                 | Example                    |
| ------------------------ | ----------------------- | -------------------------- |
| **Identity Information** | Account verification    | Name, phone number         |
| **Payment Information**  | Stripe processing       | Credit card tokenized data |
| **Usage Data**           | Analytics & performance | Logins, event attendance   |

:::BlockQuote
🧾 Hosts must comply with data privacy laws (GDPR, CCPA) when exporting or storing attendee information.
:::

***

## Refund Policies

Refunds are processed through Stripe and follow these rules:

- Refunds must be requested before the event or membership start date.
- Full refunds apply to cancellations made at least 48 hours in advance.
- Partial refunds may be issued for late cancellations, at host discretion.
- Stripe processing fees are non‑refundable.
- Refunds appear on the customer’s card within 3–5 business days.

:::BlockQuote
💳 If Sweatpals cancels an event for policy or safety reasons, attendees receive full automatic refunds.
:::

***

## Content Guidelines

To maintain a positive environment, all content must meet Sweatpals standards:

- No explicit, discriminatory, or illegal content.
- Event photos must accurately represent the experience.
- Host descriptions should be truthful and professional.
- Promotional content must adhere to ad and brand guidelines.
- Experiences hosted on Sweatpals must not redirect to other ticketing platforms.

:::BlockQuote
🧭 Repeated violations can lead to content removal or host suspension.
:::