---
title: 💬 10.2 Getting Help
slug: 102-getting-help
docTags: 
createdAt: 2025-10-16T04:21:49.833Z
---

*Find answers, contact support, and access training resources*

***

## Contacting Support

**Sweatpals Web**

1. Log in to your Sweatpals account.
2. Click on the ***SP*** icon to the bottom right of your screen. 
3. Select **Messages** and submit your request. 

**Sweatpals App**

1. Log in to the Sweatpals app. 
2. Tap on your profile picture, then tap on the **Gear** icon.
3. Select **Support**, then use the **Contact Support** option to start a conversation with our support team.

**Email**

1. Open your email provider. 
2. Choose to start a new message, and set "support\@sweatpals.com" as the recipient. 
3. Describe your issue, including any screenshots or additional details, then send. 

:::BlockQuote
🕐 Support responses are typically within 24 hours on weekdays.
:::