---
title: 💰 6.5 Point of Sale (POS) on Desktop
slug: 65-point-of-sale-pos-on-desktop
docTags: 
createdAt: 2026-02-19T23:54:45.744Z
---

*Learn how to collect payments for memberships, experiences, and custom charges directly from your Sweatpals dashboard.*

***

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## Overview

The Sweatpals **Point-of-Sale (POS)** feature allows you to process payments at the front desk directly from your desktop dashboard. With POS, you can sign members up for memberships, book experiences, and add custom charges — all in one place.

### Accessing POS on Desktop

1. Click the **Shop icon** at the top of your Sweatpals dashboard to open the POS interface.&#x20;
2. From here, you can toggle between **All**, **Experiences**, **Memberships**, and **Custom Charges**.

:::BlockQuote
💡 **Tip:** Pin the purchase types you use most frequently for quicker access.
:::

:::hint{type="success"}
This feature is rolling out to users over time, but you can reach out to your success manager in order to get it enabled for your commuinty.&#x20;
:::

### Building Your Cart

1. Click **Memberships**, **Experiences**, or use the search bar to find what you need. For one-off items like water bottles or mat rentals, click the **Custom** button.&#x20;
2. Select the desired item — it will appear in the cart on the right panel.&#x20;
3. Click **Actions** to apply a discount or promo code.&#x20;
4. Select **Add Custom Discount** to enter a dollar ($) or percentage (%) amount, or enter an existing **Promo Code**. The discount will automatically apply to the cart.&#x20;
5. You can remove discounts or items from the cart at any time.&#x20;

:::BlockQuote
⚠️ **Important:** Custom discounts and promo codes apply to the **first billing cycle only**. They do not carry over to subsequent billing cycles.
:::

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### Connecting a Card Reader (First-Time Setup)

If you have a WisePOS card reader that hasn't been set up yet, follow these steps before processing payments.

1. Go to sweatpals.com and open the **POS** tab
2. Add something to the cart and go to checkout
3. Add a customer, then you'll see the ability to select devices
4. Click **Devices**, then click **Add Device**
5. Make sure the **WisePOS Terminal** is powered on
6. On the terminal, swipe to access settings and enter the admin passcode. You can find the default passcode in Stripe's WisePOS E documentation, or contact our support team if you need help
7. Select **Generate Pairing Code**
8. Back in Sweatpals, enter the **Pairing Code** (swap out the placeholder text)
9. Name the device and click **Add**
10. Wait for the terminal to connect and complete any updates
11. Test it out with a transaction

:::BlockQuote
🔧 **Troubleshooting:** If the device isn't connecting, make sure it's connected to Wi-Fi. You must be connected to the same Wi-Fi as the device.
:::

**Checking Out a Customer**

When your cart is ready, click Checkout. You'll then need to look up or create a customer profile.

**Existing Customer**

1. Search for the customer by **email address** or **phone number**.&#x20;
2. Click their name from the results.&#x20;
3. Select **Credit Card** to charge a card on file, or click **+ Add a new credit card** to manually enter card details.&#x20;

**New Customer**

1. Click **+ Add New** to create a new profile.&#x20;
2. Enter the customer's personal details (name, phone number, email).&#x20;
3. Click **Continue** to proceed to payment.

## Payment Methods

After selecting or creating a customer profile, choose how the customer will pay:

- **Card Reader:** Select **Reader**. The amount owed will display on the device — the customer can swipe their card or use tap-to-pay.&#x20;
- **Credit Card on File / Manual Entry:** Select **Credit Card** to charge a saved card or enter new card details.&#x20;
- **QR Code:** Select **QR Code** and have the member scan to complete payment on their own device.&#x20;

Once payment is complete, a **Payment Successful** screen will confirm the transaction.

## Acquiring a Device

If you don't have a device to process payments yet, you can order one through Stripe's website, in their [Devices section](https://stripe.com/en-br/terminal/devices).

Sweatpals supports the following models:

- Stripe Reader S700
- BBPOS WisePOS E (referred to internally as “WirePOS E”)

## Fees

The fees for POS transactions are the same as our regular pricing, meaning:&#x20;

- **Standard accounts:** 7% service fee and 2.9%+$0.99 processing fee
- **PRO accounts**: 3% service fee and 2.9%+0.99 processing fee