Manage Your Tickets: Access, Share, and Transfer Event Tickets

overview your my purchases tab is your command center for all ticket activities access your upcoming and past events, share experiences with your sweatpals community, and manage attendance seamlessly keep everything organized and never miss an event again the problem we solved event attendees were struggling with scattered ticket information losing confirmations in email threads, missing event updates, and having no easy way to share events with friends or transfer tickets when plans changed our solution the my purchases hub centralizes everything you need from qr codes to community chats, attendance updates to ticket transfers, you control your entire event experience from one intuitive location how it works finding your tickets navigate to the my purchases tab in your sweatpals app view all upcoming events at the top of the screen scroll down to browse your event history tap any event to access full ticket details and management options accessing event information select your desired event from my purchases review complete event details including location, time, and requirements check for any special waivers or questionnaires you need to complete access your unique qr code for event check in key features breakdown community event chat connect instantly with other attendees and event hosts through the integrated community chat access updates, ask questions, and build connections before you even arrive at the event how to access tap your ticket id in my purchases select community chat join the conversation with fellow sweatpals attendance status management keep hosts informed and manage your commitments by updating your attendance status available status options going you're confirmed and ready maybe you're interested but not certain not going you can't make it (perfect time to transfer!) ticket transfer tool life happens, plans change gift your ticket to another sweatpal or send it to someone who can attend in your place transfer process open your ticket in my purchases select transfer ticket choose recipient from your sweatpals network or enter their information confirm transfer they'll receive immediate notification social sharing spread the sweatpals energy by sharing events across your social networks sharing options share within the sweatpals app to your pal network export event links to instagram, facebook, and other platforms invite friends who aren't yet sweatpals members ticket management dashboard feature location purpose best use case qr code access individual ticket view event check in day of event entry community chat ticket id link connect with attendees pre event networking transfer tool ticket options menu gift or reassign tickets schedule conflicts attendance status ticket details update availability host communication event details main ticket view review requirements event preparation best practices plan ahead check your my purchases tab weekly to stay on top of upcoming events and deadlines engage early join community chats as soon as you purchase tickets to connect with other attendees and get insider tips update status promptly change your attendance status as soon as your plans change hosts appreciate accurate headcounts screenshot qr codes save your qr code to your phone's photos as backup in case of connectivity issues at the event transfer thoughtfully when transferring tickets, choose recipients who align with the event's fitness level and community vibe review requirements always check event details for waivers, equipment needs, or special instructions at least 24 hours before attending share strategically use social sharing to invite friends who would genuinely enjoy the experience, not just for maximum reach troubleshooting issue likely cause quick fix qr code won't display connectivity issue or app needs refresh close and reopen my purchases tab, ensure internet connection can't find transferred ticket transfer still processing check email for confirmation, allow up to 10 minutes for processing community chat not loading network connectivity or app cache force close app, restart, check internet connection transfer button missing event policy restrictions contact event host some events don't allow transfers within 24 hours attendance status won't update app sync issue refresh my purchases tab, try again in 30 seconds past events not showing display filter applied scroll down past upcoming events to view event history frequently asked questions q how far back can i view my event history? a your complete sweatpals event history is available indefinitely in my purchases scroll past upcoming events to browse chronologically q can i transfer tickets to someone without a sweatpals account? a yes! when you transfer a ticket, the recipient will receive instructions to create a sweatpals account if needed q what happens if i transfer a ticket but the recipient doesn't accept? a transfers expire after 48 hours if not accepted the ticket will automatically return to your account with email notification q can i change my attendance status after the event starts? a attendance status updates are available until 30 minutes after the event start time, then the option locks automatically q will changing my status to "not going" automatically trigger a refund? a no, attendance status changes don't affect payment for refunds, check the event's specific refund policy or contact the host directly q can i access community chat for events i attended in the past? a yes! past event chats remain accessible for 30 days after the event date for continued community connection advanced features 💡 pro tip set up push notifications for community chats on events you're excited about you'll get real time updates about parking changes, weather considerations, or last minute tips from hosts important ticket transfers are final once accepted double check recipient information before confirming any transfer usage metrics track your sweatpals engagement with these built in insights metric what it shows how to use it events attended your participation history set monthly fitness goals community engagement chat participation level build stronger connections transfer history tickets shared with others spread the sweatpals love membership utilization event pack usage rates optimize your membership value need more help? still have questions about managing your tickets? our support team is here to help! contact us support\@sweatpals com