🧩 10.3 Troubleshooting

fix common issues related to login, payments, and event publishing account access issues problem cause solution login loop or no sms code outdated browser cache or carrier delay clear cache → retry → click “resend code” phone number not recognized wrong region code select correct country flag before entering number profile switch fails network timeout refresh and retry after 5 seconds two‑factor failure sms blocked by carrier try different device or wi‑fi network 🧠 if login issues persist, contact support with your device type and os version payment & payout problems problem cause solution payout delayed stripe verification pending or bank holiday check payments → payouts for status refund failed past 90‑day window or insufficient balance issue manual refund through stripe transaction missing processing delay (24 h) or filter applied clear filters → check again later tap to pay not working iphone not supported / permissions off ensure iphone xr+ and nfc enabled ⚙️ stripe handles all payment processing; sweatpals reflects only confirmed transactions publishing issues problem cause solution event not appearing visibility set to private or unlisted change to public and save images not loading file too large or wrong format use jpeg/png under 5 mb duplicate event error identical name + time adjust title or date edits not saving cached browser data clear cache and retry 💡 if you’ve recently edited an event, refresh after 60 seconds to see changes mobile app troubleshooting problem cause fix app crashes on open outdated version update via app store / play store push notifications missing notifications disabled enable in settings → notifications check‑in scanner not working camera permissions off allow camera access in app settings 📱 reinstalling the app clears corrupt cache data without losing your account info