💸 4.3 Refunds & Late Arrivals

understand how cancellations and refunds work on sweatpals overview refunds and cancellations are handled according to each host’s published policy before completing checkout, each event displays the cancellation policy selected by the host sweatpals ensures refunds are processed securely through stripe when eligible cancelation policy there are currently two possible options no refunds in this case, refunds are not automatically available if you have an unavoidable situation, you may contact the host directly using the “contact host” button on the event page however, we recommend transferring or reselling your ticket to someone who can attend in order to avoid losing the value of the purchase refunds allowed up to 24 hours before the event if the host allows cancellations within this window, you can cancel your ticket directly through the app by going to profile > purchases and selecting the corresponding event ticket if the host cancels you’ll receive an automatic notification and full refund funds return to your original payment method within 3–5 business days you’ll also see a credit under payments → history 🧾 refunds appear as “sweatpals” on your bank statement late arrivals and no‑shows arriving more than 10 minutes late may forfeit your spot depending on the host’s policy no‑shows are not eligible for refunds if you can’t make it, cancel ahead to free your spot for another member cancelation policies for classpacks both hosts and pals may cancel tickets used via classpacks, however, doing this will not reimburse the credit for the user this is intended to protect hosts, by preventing last minute cancelations that could limit the even'ts attendance ⏰ punctuality keeps sessions on schedule and shows respect for hosts and participants