💸 4.3 Refunds & Late Arrivals
Understand how cancellations and refunds work on Sweatpals
Overview
Refunds and cancellations are handled according to each host’s published policy. Before completing checkout, each event displays the cancellation policy selected by the host. Sweatpals ensures refunds are processed securely through Stripe when eligible.
Cancelation policy
There are currently two possible options:
- No Refunds: In this case, refunds are not automatically available. If you have an unavoidable situation, you may contact the host directly using the “Contact Host” button on the event page. However, we recommend transferring or reselling your ticket to someone who can attend in order to avoid losing the value of the purchase.
- Refunds Allowed up to 24 Hours Before the Event: If the host allows cancellations within this window, you can cancel your ticket directly through the app by going to Profile > Purchases and selecting the corresponding event ticket.
If the Host Cancels
- You’ll receive an automatic notification and full refund.
- Funds return to your original payment method within 3–5 business days.
- You’ll also see a credit under Payments → History.
Late Arrivals and No‑Shows
- Arriving more than 10 minutes late may forfeit your spot depending on the host’s policy. - No‑shows are not eligible for refunds. - If you can’t make it, cancel ahead to free your spot for another member.
Cancelation Policies for ClassPacks:
Both Hosts and Pals may cancel tickets used via ClassPacks, however, doing this will not reimburse the credit for the user. This is intended to protect hosts, by preventing last-minute cancelations that could limit the even'ts attendance.