Sweatpals for Staff
Bookmark this guide for a helpful checklist of training articles and workflows your staff members can use to get started in Sweatpals.
Before You Start
- Make sure all staff members have created and verified their Sweatpals accounts.
- Confirm staff roles and permissions are set correctly based on responsibilities.
Staff & Account Management
- Adjusting Email Notifications (Guide Coming Soon!)๏ปฟ
- ๏ปฟSales Tax Collection๏ปฟ
Staffing & Payroll
- ๏ปฟClocking In/Out๏ปฟ
- ๏ปฟRunning Payroll๏ปฟ
Managing Experiences
- ๏ปฟCreating Classes๏ปฟ
- ๏ปฟCreating Events๏ปฟ
- ๏ปฟCreating Retreats๏ปฟ
- ๏ปฟCreating Appointments๏ปฟ
- ๏ปฟHide or Unhide RSVP List๏ปฟ
- ๏ปฟManaging Your Waitlist๏ปฟ
- ๏ปฟCohosting Experiences๏ปฟ
Memberships & Classpacks
- Creating Offers on Plans (Guide Coming Soon!)๏ปฟ
- Membership Analytics & Reporting (Guide Coming Soon!)๏ปฟ
Managing Members
- ๏ปฟCancelling Membership๏ปฟ
- ๏ปฟAdjusting Billing Cycle ๏ปฟ
- ๏ปฟAdjusting Booking Limits ๏ปฟ
- ๏ปฟAdding Member Notes๏ปฟ
Daily Operations
- Facilitating Check-In: Mobile app vs Desktop๏ปฟ
- Using Point of Sale (POS): Mobile app vs Desktop๏ปฟ
- ๏ปฟShared Plan Management๏ปฟ
- Open Gym Drop-Ins (Coming Soon!)๏ปฟ
- Note: You can currently create a daily gym drop-in experience that allows users to purchase day passes online or process drop-ins through POS at the front desk.
Member Communication
- Community Chats (Mobile App) (Guide Coming Soon!)๏ปฟ
- Direct Messaging (Mobile App) (๏ปฟGuide Coming Soon๏ปฟ!)๏ปฟ
- Create a Community Post (Mobile App) (๏ปฟGuide Coming Soon๏ปฟ!)๏ปฟ
- Messaging Members Individually (๏ปฟGuide Coming Soon๏ปฟ!)๏ปฟ
Troubleshooting & Support
If the resources above don't answer your question or resolve your issue, please email [email protected] and cc your Success Manager for additional assistance.