🧮 3.3 Class Operations
Manage check‑ins, substitutions, cancellations, and performance tracking
Facilitating Check-In
Check-In Options
Entry Point | Method(s) | Great For |
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App |
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Web |
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QR Code & Manual Check-In via App
- Select the Schedule tab
- Find the experience
- Tap Check-in
- Select the Scan QR code button (or alternatively, enter ID manually or search a member by name)
- With each scan, you will see their waiver status & intake answers -> they will then move to the Checked-in tab
Manual Check-In via Browser
- Visit dashboard.sweatpals.com
- Select the Experiences tab
- Find & select the experience
- From here, you can either:
- Within Check-in tab -> Search for a member -> Click the checkmark by their name to confirm check-in
- Within RSVPs tab -> Search for & select a member's row -> Select the ••• menu -> Confirm check-in
Please note: If you are a gym or studio, we have a specific Check-in function that can be enabled for an easier check-in flow for your front desk. (See: 🎫 6.8 Check-In on Web)
Dependent Check-In
When Dependent Check-In is enabled for an experience, guardians can register themselves along with one or more dependents - all without requiring a separate Sweatpals account or phone number.
Each dependent uses their own booking, credit, and available spot, while all bookings and waivers remain linked to the guardian’s account.
Please note: On the attendee roster, dependents appear as [Guardian’s Name] (Dependent) and can be checked in using the standard check-in flow.
To check-in a dependent:
- Open the Check-in tab
- Search for the guardian or attendee
- Click the ••• menu next to their name
- Select Check in dependent
- Choose the visit type: Facility or Experience
- If selecting an experience, choose the correct experience & tier
- Select the payment method (existing plan, existing ticket, new plan, custom charge or no charge)
- Review the details and click Confirm check-in.
Once completed, the dependent will appear under the guardian on the check-in roster. Each dependent check-in uses one ticket, booking, or available spot
Friendly reminder: This feature is intended for guardian-and-minor registrations. Adult attendees must still use their own Sweatpals account and phone number.
Please note: The Dependent Check-In feature is currently available for select communities. To request for this feature to be enabled on your account, please email [email protected].
Other Common Workflows
Cancelling or Rescheduling Experiences via Web
- Open dashboard.sweatpals.com
- Find the experience & select Cancel under the ••• menu
- Confirm the single instance cancellation and/or bulk refunds
If you plan to reschedule the experience: You can actually edit the existing listing and change out the date/time. It will automatically move all existing registrations to that rescheduled date.
Please note: All attendees receive an automated email notification about the change.
Cancelling or Rescheduling Experience via App
- Select the Schedule tab
- Find & select the experience
- Click the ••• menu & select Cancel
- You will confirm the single instance cancellation -> Refunds will be issued automatically by default
Best Practices
- Check in attendees before class start time
- Review attendance metrics weekly to identify low-performing timeslots
- Use consistent class naming for accurate reporting
🕐 A 90% attendance rate per class capacity is a healthy benchmark.