💳 6.1 Payment Processing

set up stripe payouts, manage refunds, and resolve payment verification issues overview sweatpals uses stripe connect to process all payments, issue refunds, and deliver automated payouts before you can receive funds, stripe must verify your identity and account information (know your customer – kyc compliance) before you start before activating payments, confirm the following ✅ you have a valid government id (front + back) ✅ your legal name and date of birth match your tax documents ✅ you can provide a physical address — p o boxes are not accepted ✅ you have an active checking account in your legal name ⚠️ stripe may pause payouts if your details don’t match submitted documents stripe verification (kyc) verification step what stripe requires common issues identity check photo id (passport, license, national id) blurred photo / expired document address validation proof of address (utility bill, bank statement) file too old / address mismatch bank verification account must match legal entity business vs personal account conflict business details registered name and tax id (if applicable) incorrect entity type or region \### if verification fails log into your stripe dashboard (via sweatpals →wallet → stripe) review alerts under requirements re‑upload clear documents or update info stripe re‑reviews within 24–48 hours 💬 while kyc is pending, you can collect payments but not receive payouts payout schedule type description automatic (daily) transfers each business day after processing weekly or monthly batch transfers on a set day track payout status in dashboard → payments → payouts stripe emails you if a payout is delayed or fails 💡 typical processing time 2 business days after payment capture refunds to issue a refund 1 go to dashboard → payments → transactions 2 locate the payment 3 click refund 4 confirm refunds post to the customer’s card in 3–5 business days refund policies for events hosts can enable or disable the refund policies for your events when the policy is enabled, attendees may self refund up to 24 hours before the event when the policy is disabled, all sales will be final, but hosts may still refund manually how to enable self refunds select a particular event select "advanced settings" enable "refund policy" save changes ⚠️ stripe’s processing fee (2 9 % + $0 30) is non‑refundable tap to pay (pos) tap to pay (troubleshooting) if in‑person payments fail ensure you’re using an iphone xr or newer (ios 15 +) bluetooth and nfc must be enabled confirm stripe account is verified retry transaction after restarting app 💡 failed tap to pay attempts don’t charge the customer — you can retry immediately common stripe issues & fixes issue cause resolution payout delayed verification pending / weekend processing check stripe dashboard → requirements tab account restricted missing kyc documents upload documents again via stripe payment failed card declined or expired ask member to update card info refund error past 90‑day window / insufficient balance process manual refund via stripe 🧾 keep stripe notifications enabled to avoid missed compliance requests