👥 5.3 Managing Active Members

view, renew, and manage memberships in your dashboard new you can also manage memberships directly through the community page refer to https //help sweatpals com/81 member management dashboard for more details viewing members go to dashboard → membership select the membership use filters for membership plan , status , or join date click a member’s name to open their details member details view each record includes contact information active plan and billing cycle attendance history payment status (active / overdue / canceled) use this page to resend receipts or update membership status 💡 coming soon support for adding notes and editing member information renewals & cancellations automatic renewal occurs at each billing cycle via stripe manual cancellation click cancel membership in the member’s profile ⚙️ cancellations take effect at the end of the current billing period pausing memberships as a host, you can pause individual member plans as well this can be good if you're planning to host more events in the future, but have no immediate activities for your members, basically allowing you to "freeze" their plans until a certain date (or until you resume them manually) pausing a membersip does the following stops billing suspends access preserves pricing, discounts, and terms preserves remaining booking limits extends the membership end date by the paused duration how to pause a membership head over to the https //dashboard sweatpals com/ select the memberships & classpacks tab select a particular membership select a particular member and click on "pause membership" select whether to pause until a certain date, or pause indefinitely until manually resumed can users resume paused memberships? a no, users cannot resume their memberships if you pause them, but they can still cancel them discontinuing memberships there are different ways you can approach discontinuing your membership, depending on your plans for the community if you'd like to honor your members' current rate before starting a new membership, you can keep the old one private that way, members who were enrolled in it prior to the discontinuation can still take advantage of the old price, while new members will have access to the updated price when enrolling if you plan to discontinue the membership entirely, and move your members to a new rate, it's best to reach out to your community members https //app archbee com/docs/emkh1coqh r4zzgywlutn/pnkanjwd bgayijnuah4w and instruct them to enroll in your new membership, as you'll be cancelling the old one it's also a good idea to reach out to your members when cancelling a membership even if you don't plan on setting up a new one after it's discontinued, to keep everyone informed failed payments & refunds stripe automatically retries failed charges up to 3 times members receive a “payment failed” notification email cancellations can be issued through memberships → search member → cancel at period end refunds can be issued in the dashboard by selecting the membership your member signed up for → clicking on the more ( ) button → refund order analytics & reporting metric description active members count of current subscriptions cancelled members total members with previous active membership plans monthly recurring revenue (mrr) total recurring income per month 📊 export membership data to csv for financial analysis or forecasting