👥 5.3 Managing Active Members

view, renew, and manage memberships in your dashboard viewing members go to dashboard → members use filters for membership plan , status , or join date click a member’s name to open their details member details view each record includes contact information active plan and billing cycle attendance history payment status (active / overdue / canceled) 💡 use this page to resend receipts or update membership status renewals & cancellations automatic renewal occurs at each billing cycle via stripe manual cancellation click cancel membership in the member’s profile pause / freeze coming soon — currently requires manual adjustment in stripe ⚙️ cancellations take effect at the end of the current billing period failed payments & refunds stripe automatically retries failed charges up to 3 times members receive a “payment failed” notification email refunds can be issued through dashboard → payments → transactions scenario host action result member misses payment wait for stripe retry / contact member membership remains pending refund requested process through transactions refund within 3–5 days analytics & reporting metric description active members count of current subscriptions monthly recurring revenue (mrr) total recurring income per month churn rate % of members canceling each month average lifetime value (ltv) mean revenue per member 📊 export membership data to csv for financial analysis or forecasting