Hosts
Section 5: Paid Membership Ma...
๐ฅ 5.3 Managing Active Members
view, renew, and manage memberships in your dashboard viewing members go to dashboard โ members use filters for membership plan , status , or join date click a memberโs name to open their details member details view each record includes contact information active plan and billing cycle attendance history payment status (active / overdue / canceled) ๐ก use this page to resend receipts or update membership status renewals & cancellations automatic renewal occurs at each billing cycle via stripe manual cancellation click cancel membership in the memberโs profile pause / freeze coming soon โ currently requires manual adjustment in stripe โ๏ธ cancellations take effect at the end of the current billing period failed payments & refunds stripe automatically retries failed charges up to 3 times members receive a โpayment failedโ notification email refunds can be issued through dashboard โ payments โ transactions scenario host action result member misses payment wait for stripe retry / contact member membership remains pending refund requested process through transactions refund within 3โ5 days analytics & reporting metric description active members count of current subscriptions monthly recurring revenue (mrr) total recurring income per month churn rate % of members canceling each month average lifetime value (ltv) mean revenue per member ๐ export membership data to csv for financial analysis or forecasting