💰 6.5 Point of Sale (POS) on Desktop

Learn how to collect payments for memberships, experiences, and custom charges directly from your Sweatpals dashboard.

Overview

The Sweatpals Point-of-Sale (POS) feature allows you to process payments at the front desk directly from your desktop dashboard. With POS, you can sign members up for memberships, book experiences, and add custom charges — all in one place.

Accessing POS on Desktop

Click the Shop icon at the top of your Sweatpals dashboard to open the POS interface.

From here, you can toggle between All, Experiences, Memberships, and Custom Charges.

💡 Tip: Pin the purchase types you use most frequently for quicker access.

This feature is rolling out to users over time, but you can reach out to your success manager in order to get it enabled for your commuinty.

Building Your Cart

Click Memberships, Experiences, or use the search bar to find what you need. For one-off items like water bottles or mat rentals, click the Custom button.

Select the desired item — it will appear in the cart on the right panel.

Click Actions to apply a discount or promo code.

Select Add Custom Discount to enter a dollar ($) or percentage (%) amount, or enter an existing Promo Code. The discount will automatically apply to the cart.

You can remove discounts or items from the cart at any time.

⚠️ Important: Custom discounts and promo codes apply to the first billing cycle only. They do not carry over to subsequent billing cycles.

Connecting a Card Reader (First-Time Setup)

If you have a WisePOS card reader that hasn't been set up yet, follow these steps before processing payments.

Go to sweatpals.com and open the POS tab

Add something to the cart and go to checkout

Add a customer, then you'll see the ability to select devices

Click Devices, then click Add Device

Make sure the WisePOS Terminal is powered on

On the terminal, swipe to access settings and enter the admin passcode. You can find the default passcode in Stripe's WisePOS E documentation, or contact our support team if you need help

Select Generate Pairing Code

Back in Sweatpals, enter the Pairing Code (swap out the placeholder text)

Name the device and click Add

Wait for the terminal to connect and complete any updates

Test it out with a transaction

🔧 Troubleshooting: If the device isn't connecting, make sure it's connected to Wi-Fi. You must be connected to the same Wi-Fi as the device.

Checking Out a Customer

When your cart is ready, click Checkout. You'll then need to look up or create a customer profile.

Existing Customer

Search for the customer by email address or phone number.

Click their name from the results.

Select Credit Card to charge a card on file, or click + Add a new credit card to manually enter card details.

New Customer

Click + Add New to create a new profile.

Enter the customer's personal details (name, phone number, email).

Click Continue to proceed to payment.

Payment Methods

After selecting or creating a customer profile, choose how the customer will pay:

Card Reader: Select Reader. The amount owed will display on the device — the customer can swipe their card or use tap-to-pay.

Credit Card on File / Manual Entry: Select Credit Card to charge a saved card or enter new card details.

QR Code: Select QR Code and have the member scan to complete payment on their own device.

Once payment is complete, a Payment Successful screen will confirm the transaction.

Acquiring a Device

If you don't have a device to process payments yet, you can order one through Stripe's website, in their Devices section.

Sweatpals supports the following models:

Stripe Reader S700

BBPOS WisePOS E (referred to internally as “WirePOS E”)

Fees

The fees for POS transactions are the same as our regular pricing, meaning:

Standard accounts: 7% service fee and 2.9%+$0.99 processing fee

PRO accounts: 3% service fee and 2.9%+0.99 processing fee