👥 5.3 Managing Active Members

view, renew, and manage memberships in your dashboard new you can also manage memberships directly through the community page refer to https //help sweatpals com/81 member management dashboard for more details viewing members go to dashboard → membership select the membership use filters for membership plan , status , or join date click a member’s name to open their details member details view each record includes contact information active plan and billing cycle attendance history payment status (active / overdue / canceled) use this page to resend receipts or update membership status 💡 coming soon support for adding notes and editing member information renewals & cancellations automatic renewal occurs at each billing cycle via stripe manual cancellation click cancel membership in the member’s profile pause / freeze coming soon — if you need to pause and reactivate a member's membership, please email support\@sweatpals com for support ⚙️ cancellations take effect at the end of the current billing period failed payments & refunds stripe automatically retries failed charges up to 3 times members receive a “payment failed” notification email cancellations can be issued through memberships → search member → cancel at period end ⚠️ while we don't currently support refunding memberships in our sweatpals dashboard, you can do so by logging into your stripe express dashboard via sweatpals please refer to https //help sweatpals com/61 payment processing for further details regarding stripe scenario host action result member misses payment wait for stripe retry / contact member membership remains pending refund requested process through stripe dashboard refund within 3–5 days analytics & reporting metric description active members count of current subscriptions cancelled members total members with previous active membership plans monthly recurring revenue (mrr) total recurring income per month 📊 export membership data to csv for financial analysis or forecasting