👥 5.3 Managing Active Members

view, renew, and manage memberships in your dashboard viewing members go to dashboard → membership select the membership use filters for membership plan , status , or join date click a member’s name to open their details member details view each record includes contact information active plan and billing cycle attendance history payment status (active / overdue / canceled) 💡 use this page to resend receipts or update membership status renewals & cancellations automatic renewal occurs at each billing cycle via stripe manual cancellation click cancel membership in the member’s profile pause / freeze coming soon — currently requires manual adjustment in stripe ⚙️ cancellations take effect at the end of the current billing period failed payments & refunds stripe automatically retries failed charges up to 3 times members receive a “payment failed” notification email refunds/cancellations can be issued through memberships → search member → end membership cancel memberships at period end? members won’t be charged for the next billing cycle they will still have access to the community until the end of the current billing cycle scenario host action result member misses payment wait for stripe retry / contact member membership remains pending refund requested process through transactions refund within 3–5 days analytics & reporting metric description active members count of current subscriptions monthly recurring revenue (mrr) total recurring income per month churn rate % of members canceling each month average lifetime value (ltv) mean revenue per member 📊 export membership data to csv for financial analysis or forecasting