💳 6.1 Payment Processing

set up stripe payouts, manage refunds, and resolve payment verification issues overview sweatpals uses stripe connect to process all payments, issue refunds, and deliver automated payouts before you can receive funds, stripe must verify your identity and account information (know your customer – kyc compliance) before you start before activating payments, confirm the following ✅ you have a valid government id (front + back) ✅ your legal name and date of birth match your tax documents ✅ you can provide a physical address — p o boxes are not accepted ✅ you have an active checking account in your legal name ⚠️ stripe may pause payouts if your details don’t match submitted documents stripe verification (kyc) verification step what stripe requires common issues identity check photo id (passport, license, national id) blurred photo / expired document address validation proof of address (utility bill, bank statement) file too old / address mismatch bank verification account must match legal entity business vs personal account conflict business details registered name and tax id (if applicable) incorrect entity type or region if verification fails log into your stripe dashboard (via sweatpals →wallet → stripe) review alerts under requirements re‑upload clear documents or update info stripe re‑reviews within 24–48 hours 💬 while kyc is pending, you can collect payments but not receive payouts business website url during stripe kyc, the business website url field may only accept links on the sweatpals com domain this is expected behavior for accounts connected through sweatpals what to enter > your sweatpals community page url payment management & processing times while sweatpals handles the forwarding of payments from your attendees and community members to stripe, the process of routing those funds to your connected bank account is handled by their system an easy way to see it is that sweatpals acts as a handshake between your attendees' payments and stripe's processing system ❗keep in mind that your sweatpals wallet displays your balance on stripe payout schedule type description automatic (daily) transfers each business day after processing weekly or monthly batch transfers on a set day track payout status in dashboard → payments → payouts stripe emails you if a payout is delayed or fails 💡 typical processing time 2 business days after payment capture international hosts guide non us payments and local currency display sweatpals payment processing is currently available for us based business entities at this time, we do not generally support non us business entities for payment processing, though exceptions may be possible in some cases if you’re a non us business and want to process payments if your business entity is registered outside the us and you’d like to use sweatpals to process payments, please contact support share your business legal name country of registration a short description of how you plan to use payments on sweatpals our team will review your request and let you know what options may be available if you’re a us entity hosting international events and need local currency display if your business entity is us based but you host events internationally and want those events to display in the local currency , please contact support include the event link(s) or event name(s) the country/city where the event is hosted the currency you want displayed we’ll help confirm what’s possible and assist with setup refunds to issue a refund 1 go to dashboard → payments → transactions 2 locate the payment 3 click refund 4 confirm refunds post to the customer’s card in 3–5 business days partial refunds you can issue partial refunds via stripe dashboard go to dashboard > https //dashboard sweatpals com/wallet > stripe in stripe, tap the overview tab inspect recent payments (tap "all" to display all past transactions) select the transaction to refund, then tap on "begin refund" enter the desired amount to refund (can't be higher than the total price) click refund ⚠️ refunds issued via stripe do not reflect in the sweatpal dashboard's panel ⚠️ stripe service fees are not included/refunded in this process refund policies for events hosts can enable or disable the refund policies for your events when the policy is enabled, attendees may self refund up to 24 hours before the event when the policy is disabled, all sales will be final, but hosts may still refund manually cancelation policies for classpacks both hosts and pals may cancel tickets used via classpacks, however, doing this will not reimburse the credit for the user this is intended to protect hosts, by preventing last minute cancelations that could limit the even'ts attendance how to enable self refunds select a particular event select "advanced settings" enable "refund policy" save changes ⚠️ stripe’s processing fee (2 9 % + $0 30) is non‑refundable using tap to pay or point of sale (pos) log into your account on the mobile app and select the event select pos add a custom charge or set up standard charges enter payment amount enter item name if this is the first time using pos, make sure to set up your payment method first select 'charge' to initiate payment the person will then hold their phone/card up to your phone you can save the item as a standard item for future purchases by selecting 'save' tap to pay (troubleshooting) if in‑person payments fail ensure you’re using an iphone xr or newer (ios 15 +) bluetooth and nfc must be enabled confirm stripe account is verified retry transaction after restarting app 💡 failed tap to pay attempts don’t charge the customer — you can retry immediately common stripe issues & fixes issue cause resolution payout delayed verification pending / weekend processing check stripe dashboard → requirements tab account restricted missing kyc documents upload documents again via stripe payment failed card declined or expired ask member to update card info refund error past 90‑day window / insufficient balance process manual refund via stripe 🧾 keep stripe notifications enabled to avoid missed compliance requests