FAQs and Troubleshooting

• what are the fees to create an event? paid events have a transactional fee of $0 99 + sales tax ( 7 9%) +0 4% (this is the platform fee that fluctuates between 0% to 4%, depending on the host settings how to manage transaction fees for hosts how to manage transaction fees for hosts • how do i remove my community account? • currently, there is no option for users to remove their community accounts directly to request account removal, please submit a request via typeform typeform • how do i hide my age from my profile? • at the moment, age information cannot be hidden however, if you leave the age field blank, it will not be publicly displayed • how can i refund a ticket purchase? • for most events, refunds are at the discretion of the event host for some events, refunds do not require notifying the host, and will have an option for attendees to cancel tickets up to 24 hours before cancel tickets up to 24 hours before to request a refund past the 24 hour deadline, please submit a request via typeform typeform • dealing with last minute changes or cancellations • as a host, you can cancel events at any time if the event hosted paid entries, the refund process should start almost immediately • hosts can enable refund policy, allowing for users to cancel their entries up to 24 hours before the event past this time, entries may still be refunded, under the host discretion • how to contact sweatpals support • you can contact us either by sending us a typeform typeform or directly at ' support\@sweatpals com '