Transfer and Cancel Tickets: Share Events with Friends

overview transfer tickets seamlessly to share events with friends or cancel when plans change transferring generates a new qr code and invalidates the original, ensuring secure ticket management for both individual and group purchases the problem we solved the challenge event attendees often buy tickets only to discover they can't attend, or they want to gift tickets to friends but lack a secure way to transfer ownership our solution sweatpals ticket transfer system allows you to safely transfer individual or group tickets to other users, generating new qr codes while invalidating originals to prevent fraud how it works for ticket holders transferring your tickets open sweatpals and navigate to the my purchases tab select your order from the list of purchases click manage ticket to access your transfer options choose transfer ticket (you can also cancel here if needed) select recipient type existing sweatpal gift to someone already on the platform new user send an invitation to join sweatpals complete recipient information for existing users email address only for new users name, email, and phone number confirm the transfer this action cannot be undone cancelling your tickets follow steps 1 3 above select cancel my ticket instead of transfer confirm cancellation this is permanent and cannot be undone for recipients when you receive a transferred ticket, you'll get email notification with your new ticket details new qr code for event entry event information and check in instructions sweatpals account setup (if you're new to the platform) 💡 pro tip transfer tickets early to give recipients time to prepare and download the sweatpals app transfer early give recipients at least 24 hours to set up their sweatpals account and familiarize themselves with event details double check recipient information verify email addresses and phone numbers before confirming transfers, as corrections require contacting support screenshot confirmation details save transfer confirmation screens for your records, especially for group tickets or expensive events communicate with recipients let them know to check their email and spam folders for transfer notifications and qr codes understand refund policies ticket cancellation doesn't guarantee refunds; contact event hosts directly for refund requests on paid tickets plan for group transfers when transferring group tickets, ensure all recipient information is collected beforehand to streamline the process check event policies some events may have transfer restrictions or deadlines; review event details before initiating transfers frequently asked questions q can i transfer a ticket multiple times? a no, each ticket can only be transferred once the new recipient becomes the permanent ticket holder q what happens to my original qr code after transfer? a your original qr code becomes invalid immediately upon transfer completion only the new recipient's qr code will work for event entry q can i get a refund when i cancel my ticket? a cancellation doesn't automatically refund your purchase for paid events, contact the event host directly to request a refund according to their policies q how long does the recipient have to accept the transfer? a recipients have 7 days to accept transferred tickets after this period, the transfer expires and tickets return to the original purchaser q can i transfer tickets for events that already started? a transfers are typically blocked once an event begins transfer tickets at least 2 hours before event start time to ensure successful processing q what if i accidentally transferred to the wrong person? a contact sweatpals support immediately if the recipient hasn't accepted the transfer, we may be able to reverse it once accepted, transfers are final important reminders important transferred tickets generate completely new qr codes the original qr code becomes invalid immediately and cannot be used for event entry important cancelling tickets doesn't guarantee refunds for paid events, you must contact the event host separately to request refunds according to their specific policies need more help? can't find what you're looking for? our support team is here to help with ticket transfers, cancellations, and technical issues contact support support\@sweatpals com