💬 10.2 Getting Help

find answers, contact support, and access training resources contacting support log in to your sweatpals account navigate to help → contact support select your category (account, payments, events, etc ) describe your issue and attach screenshots if needed submit your request 🕐 support responses are typically within 24 hours on weekdays faq quick reference category common questions account access why can’t i log in? how do i switch profiles? events & classes how do i duplicate or cancel an event? payments & payouts why is my payout delayed? how do i issue refunds? marketing & lineups how do i see which lineups my events are in? 💡 check the faq section before contacting support — most answers are available instantly video tutorials access step‑by‑step visual guides to help you get started topic description creating your first event learn how to publish and promote an event from your dashboard connecting stripe full walkthrough of payment setup and verification managing attendees view registrations and use qr check‑in membership setup configure billing and access rules 🎥 video tutorials are available under help → video library and within sweatpals university sweatpals university sweatpals university is an educational resource hub for hosts \### available resources interactive courses on community growth and operations best‑practice guides for fitness, wellness, and studio management recorded webinars from top sweatpals hosts 🎓 access via university sweatpals com https //university sweatpals com using your host login