⚖️ 10.1 Platform Policies

understand the terms, data, refund, and content rules for hosts overview sweatpals operates on clear and transparent policies to keep hosts, members, and partners protected by creating and managing experiences on sweatpals, you agree to follow these platform standards terms of service (summary) area description host responsibilities hosts are accountable for event safety, compliance with laws, and member communication payment processing all transactions occur through stripe connect under sweatpals’ verified account structure refund obligations hosts must honor their own posted refund terms, unless superseded by platform policy content ownership hosts retain ownership of images and descriptions they upload but grant sweatpals a display license account removal sweatpals may suspend or remove accounts that violate terms, pose safety risks, or engage in fraud ⚠️ review the complete terms of service at sweatpals com/terms https //sweatpals com/terms privacy & data policy sweatpals collects limited personal data necessary for payments and communication member data is protected through encrypted storage and never shared with external marketers data type purpose example identity information account verification name, phone number payment information stripe processing credit card tokenized data usage data analytics & performance logins, event attendance 🧾 hosts must comply with data privacy laws (gdpr, ccpa) when exporting or storing attendee information refund policies refunds are processed through stripe and follow these rules refunds must be requested before the event or membership start date full refunds apply to cancellations made at least 48 hours in advance partial refunds may be issued for late cancellations, at host discretion stripe processing fees are non‑refundable refunds appear on the customer’s card within 3–5 business days 💳 if sweatpals cancels an event for policy or safety reasons, attendees receive full automatic refunds content guidelines to maintain a positive environment, all content must meet sweatpals standards no explicit, discriminatory, or illegal content event photos must accurately represent the experience host descriptions should be truthful and professional promotional content must adhere to ad and brand guidelines 🧭 repeated violations can lead to content removal or host suspension