📅 2.3 Managing Bookings
View, change, or cancel your reservations
Viewing Your Bookings
- Go to Profile → My Tickets (or visit the Web Cabinet)
- Switch between Upcoming and Past Events.
- Tap any event to see location, QR code, and details.
🎟️ Your QR code is required for event check‑in. You can also add it to Apple Wallet or Google Pay.
Canceling a Booking
- Open your event under My Events → Upcoming.
- Tap Cancel Booking.
- Confirm your cancellation.
Policy | Description |
|---|---|
Free Events | Cancel any time before start time. |
Paid Events | Refund based on host’s policy (usually ≥ 48 hours notice). |
Membership Bookings | Credit is returned if within the allowed window. |
💬 Some hosts require direct contact for refunds — check the event page for details.
Rescheduling a Ticket
Rescheduling is only available when the community/host has enabled and allows ticket rescheduling for that experience. If you do not see the reschedule option, the host may not have this setting enabled for the event.
- Go to your Passes tab.
- Choose the ticket you want to reschedule.
- Click “Manage Ticket.”
- Select “Reschedule Ticket.”
- Search for the new event you want to move your ticket to.
- Select the new event. If tickets are available, you’ll be able to choose one and continue. If the event is full and waitlists are enabled, you may see the option to “Join Waitlist.”
- Review the details of the new experience, including the date and time. If the new ticket is the same price, there will be no additional charge.
- Once everything looks correct, select “Confirm Reschedule.”
- After the reschedule is complete, your ticket/pass will automatically update to the new experience.
Mobile App:
Web App: