💳 6.3 Payment & Security

keep your payments secure and your account protected overview sweatpals uses stripe connect , a global payment provider trusted by platforms like shopify and lyft all transactions and card details are encrypted — neither hosts nor sweatpals staff can view your payment information security best practices action why it matters verify sms codes prevents unauthorized login attempts don’t share your device each account is linked to a unique number keep notifications on immediate alert for failed charges or refunds update apps regularly ensures latest security patches 🛡️ sweatpals will never ask for your payment info or verification codes via chat or email refund and dispute protection all payments are processed by stripe’s secure network if a dispute arises, contact the host first to resolve it directly if unresolved, contact sweatpals support for investigation 🧾 chargebacks and refunds follow stripe’s standard timeline (3–5 business days for processing)