⚖️ 7.1 Platform Policies (For Members)

Learn how Sweatpals policies protect members and communities

Overview

Sweatpals policies are designed to create a safe, fair, and transparent experience for all members. By attending events or joining memberships, you agree to follow the platform’s terms and community standards.

💡 These guidelines help ensure every experience remains welcoming, safe, and consistent.

Member Responsibilities

Area	Your Commitment
Respect & Conduct	Treat hosts and other members with respect during all activities.
Accuracy of Information	Provide accurate contact and payment details to avoid booking issues.
Attendance	Arrive on time or cancel early if you can’t attend.
Safety	Follow instructor guidance and any venue rules.

🧭 Sweatpals communities rely on mutual respect and accountability.

Refund & Cancellation Policy

Refunds follow each host’s stated policy and are processed through Stripe when eligible.

Scenario	Action
Cancel ≥ 48 hours before event	Full refund (standard policy).
Cancel < 48 hours	Partial or no refund based on host policy.
Event Cancelled by Host	Automatic full refund.

💳 Refunds typically appear in 3–5 business days to your original payment method.

⚠️ Stripe’s processing fee (2.9 % + $0.30) is non‑refundable.

Privacy & Data

Sweatpals only uses your data to process bookings and improve recommendations.

Payment data is encrypted and handled by Stripe only.

You can export or delete your data from Settings → Privacy.

🔐 Your contact information is never shared with other members.

Community Standards

Be respectful and inclusive in all interactions.

Do not harass, discriminate, or use offensive language.

Follow host and venue safety instructions at all times.

Report inappropriate behavior via Help → Report a Concern.

🚫 Violations can lead to temporary or permanent account suspension.