💬 7.2 Getting Help & Contacting Support

find answers quickly or reach out for personal assistance overview sweatpals offers multiple ways to get help — from quick self‑service faqs to direct human support through the app 💡 most common issues can be resolved in‑app within minutes accessing support open the sweatpals app go to profile → help choose your category (payments, events, memberships, etc ) browse faq articles or tap contact support submit details and screenshots if necessary 🕐 responses typically arrive within 24 hours on weekdays faq quick reference category example questions bookings how do i cancel an event? why didn’t i get a confirmation email? payments when will my refund arrive? how do i update my card? memberships why was i charged again? how can i pause my plan? chats & community how do i report a message or leave a chat? 💬 if you can’t find your answer, choose contact support and a team member will assist safety & reporting use report a concern for urgent issues related to safety or harassment all reports are reviewed within 48 hours by the safety team sweatpals may take action including temporary suspensions or permanent removal 🧭 every report is kept confidential to protect your privacy