💬 7.2 Getting Help & Contacting Support
Find answers quickly or reach out for personal assistance
Overview
Sweatpals offers multiple ways to get help — from quick self‑service FAQs to direct human support through the app.
💡 Most common issues can be resolved in‑app within minutes.
Accessing Support
- Open the Sweatpals app.
- Go to Profile → Help.
- Choose your category (Payments, Events, Memberships, etc.).
- Browse FAQ articles or tap Contact Support.
- Submit details and screenshots if necessary.
🕐 Responses typically arrive within 24 hours on weekdays.
FAQ Quick Reference
Category | Example Questions |
|---|---|
Bookings | How do I cancel an event? Why didn’t I get a confirmation email? |
Payments | When will my refund arrive? How do I update my card? |
Memberships | Why was I charged again? How can I pause my plan? |
Chats & Community | How do I report a message or leave a chat? |
💬 If you can’t find your answer, choose Contact Support and a team member will assist.
Safety & Reporting
- Use Report a Concern for urgent issues related to safety or harassment.
- All reports are reviewed within 48 hours by the Safety Team.
- Sweatpals may take action including temporary suspensions or permanent removal.
🧭 Every report is kept confidential to protect your privacy.