🧩 7.3 Troubleshooting Common Issues

quick fixes for common problems in sweatpals login issues problem cause solution didn’t receive sms code carrier delay or signal issue wait 30 seconds → tap resend code wrong country code selected incorrect region tap flag icon → choose correct country new phone number old number still linked to account contact support to update your number 📱 ensure sms permissions are enabled on your device payment & refund problems problem cause solution refund not received bank processing delay allow 3–5 business days after confirmation payment failed expired or invalid card update card under profile → payments charged twice duplicate tap at checkout contact support for review and correction 💳 all payments are securely handled through stripe — no action is needed from your bank event bookings problem cause fix event not appearing under my events cached data or filter applied pull to refresh the page can’t cancel booking event already started / past cutoff contact host directly for options qr code missing network delay after purchase close and reopen app to reload ticket 🧾 always keep your confirmation email until the event is over mobile app performance keep your app updated to the latest version clear cache if pages don’t load correctly restart your device to refresh session data ⚙️ if issues persist, reinstall the app — you won’t lose your account data