🧩 7.3 Troubleshooting Common Issues
Quick fixes for common problems in Sweatpals
Login Issues
Problem | Cause | Solution |
|---|---|---|
Didn’t receive SMS code | Carrier delay or signal issue | Wait 30 seconds → Tap Resend Code |
Wrong country code | Selected incorrect region | Tap flag icon → Choose correct country |
New phone number | Old number still linked to account | Contact Support to update your number |
Payment & Refund Problems
Problem | Cause | Solution |
|---|---|---|
Refund not received | Bank processing delay | Allow 3–5 business days after confirmation |
Charged twice | Duplicate tap at checkout | Contact Support for review and correction |
Event Bookings
Problem | Cause | Fix |
|---|---|---|
Event not appearing under My Events | Cached data or filter applied | Pull to refresh the page |
Can’t cancel booking | Event already started / past cutoff | Contact host directly for options |
QR code missing | Network delay after purchase | Close and reopen app to reload ticket |
Mobile App Performance
- Keep your app updated to the latest version.
- Clear cache if pages don’t load correctly.
- Restart your device to refresh session data.
How to manually update your app:
Keeping your app updated ensures proper functionality. Although some updates are automatic, some others may need manual updates:
- Start the app and tap on your profile pi
- Select the Updates tab.
- Check for In-App Updates.