🎟️ 9.6 ClassPass on Sweatpals

Reach ClassPass members with the Experiences and services you already run on Sweatpals

ClassPass on Sweatpals puts your published Experiences and bookable services in front of ClassPass members, without a second calendar to maintain. ClassPass reads your schedule directly from Sweatpals about every 10 minutes, books against the spots you choose to share, and those bookings land on the same roster as all your other attendees.

You keep working in Sweatpals as usual. ClassPass members find and book you through the ClassPass app.

ClassPass can't be switched on from your account directly. The Sweatpals team enables it once your agreement with ClassPass is in place. Until then, the ClassPass card in Integrations shows a message to contact support instead of a connect button.

Both IDs are read-only, so there's nothing to set up or type in.

You'll be asked once how you'd like to start:

Either way, you can switch any Experience on or off at any time afterwards.

If you already list on ClassPass through another booking system, like Mindbody, you don't need a new agreement. ClassPass runs a switchover that moves your schedule to Sweatpals:

ClassPass will ask what to do with upcoming bookings made through your old system. Cancelling them is the cleanest option. If you keep them, they only show in your ClassPass Partner Dashboard, not on your Sweatpals roster, so add each one to the matching class at no charge to hold the spot. Cancellations of those bookings don't reach Sweatpals either, so check your Partner Dashboard and remove the attendee when one is cancelled.

An Experience appears on ClassPass when all of these are true:

Go to Integrations and open ClassPass to see your listings table. Each row is one Experience, with its schedule, location, price, spots and a ClassPass toggle. Use the tabs at the top to filter by All, Listed and Opted out.

You can also:

ClassPass lists each series as its own class and builds its ratings and pricing from that class's history. If you run the same class at different times as separate series, group them as one ClassPass class. Look for the suggestion at the top of your listings table.

It stops being offered on ClassPass right away, and all of its upcoming ClassPass bookings are cancelled. Those members have to rebook in the ClassPass app.

You set one percentage for your whole Community under Global availability. It starts at 100%. It's the share of each listed Experience's spots that ClassPass can book, and it also applies to Experiences you list later.

The share is calculated for each date, based on that date's capacity:

Fractions round down, so 30% of 15 spots is 4.

The percentage is a limit for ClassPass, not a reservation. Direct Sweatpals bookings use the same pool of spots, so if an Experience sells out directly, there's nothing left for ClassPass. Spots are rechecked the moment a ClassPass member books, so your classes can't be overbooked between refreshes.

ClassPass only sees the dates and times Sweatpals sends it, so some changes cancel ClassPass bookings. Check this before you edit an Experience that already has ClassPass bookings.

Anything longer than 24 hours shows on ClassPass as a single 1-hour session on its first day. Opt retreats out in the listings table before they get ClassPass bookings, unless that works for you.

The booking appears on your Sweatpals roster within seconds, like any other RSVP. To see which attendees came through ClassPass, open the Experience and go to the RSVPs tab: the Purchaser column shows ClassPass, and the All sources filter lets you show only ClassPass bookings. On the Check-In tab they look like regular attendees, except for the missing waiver tag (see Waivers below).

You can still cancel the whole Experience as usual, and ClassPass is notified at the next refresh.

ClassPass decides which member details to share. You'll always see a name, but email and phone number are often missing or masked. When there's no email, email actions for that attendee aren't available.

ClassPass bookings don't include a waiver, so ClassPass members show a missing waiver tag on your roster and check-in screen. When they arrive, click Sign waiver now next to their name on the check-in screen so they can sign on your device. The tag clears, and the waiver stays on file for their future bookings.

If your appointments normally require an intake form, collect it when the member arrives.

One-to-one services like personal training, treatments and consultations can be listed on ClassPass too. They're enabled separately from classes, so you can offer classes only, appointments only, or both. Once enabled, you'll see an Appointments tab on your ClassPass page.

Appointments work like classes, with three differences:

Each service is listed by default and has its own toggle. ClassPass shows appointment availability about 2 weeks ahead.

Your ClassPass page opens with a summary of the current month:

Fill rate only includes Experiences with a capacity limit. The Appointments tab shows listed services out of eligible ones, and bookings this month.

ClassPass bookings don't come with a QR ticket, so check ClassPass members in manually from your roster. Checking in marks them as Attended and helps you keep track of who showed up, but it doesn't affect your payout. A ClassPass member who booked still counts as a paid visit, even if they're never checked in.

Members cancel their own bookings in the ClassPass app, and they're removed from your roster automatically. ClassPass runs its own no-show and late-cancel policy and charges the member directly, so your Sweatpals attendance policy doesn't apply to ClassPass bookings.

You're still paid for no-shows and late cancels that fall inside your cancellation window, at the same rate as attended visits.

ClassPass pays Sweatpals once a month, and we transfer your share to your connected Stripe account. For each ClassPass visit, you'll receive roughly 30 to 40% of your listing price. No-shows and late cancels that fall inside your cancellation window are paid at the same rate.

For payout questions, contact our support team.