🪪 3.4 Making Use of Your Membership

Overview

Once you acquire a plan, whether a membership or pack, you'll have access to exclusive benefits within the community.

What these benefits cover, and which experiences they can be applied to, varies between communities. Memberships generally include a description of their benefits under the Memberships tab.

Managing Your Plan

You can manage your plan via browser or Sweatpals app.

Managing Your Plan via Web

Visit attendee.sweatpals.com

Select the Memberships tab

Select any active plan to review:

Membership status

Renewal dates

Membership details

Remaining credits, when applicable

Members you are sharing your plan with, when applicable

Managing Your Plan via App

Open the Sweatpals app

Select the Passes tab

Select the Memberships tab

Select any active plan to review:

Membership status

Renewal dates

Membership details

Remaining credits, when applicable

💡 If your membership includes a limited number of bookings, your remaining credits will be displayed within the membership details.

If you need to update any of your profile information, refer to: ⚙️ 6.1 Managing Your Account or 💰 3.2 Managing Your Billing & Payments.

Signing Up for Experiences

After enrolling in a plan, you'll still need to signup for experiences individually.

If your plan includes free or discounted access, your plan perks will automatically apply while booking an eligible experience.

Visit attendee.sweatpals.com

Within the Memberships tab, select your community's name to see the full schedule & upcoming experiences

You'll be able to view the full schedule & upcoming experiences

Select an experience & complete your booking

Select the Community tab to see experiences of all communities you follow

Select an experience you'd like to join

Your plan will automatically apply to any applicable experiences

Alternatively, you can also use the Search tab to find your community and book experiences from there.

If your plan allows sharing with a friend or family member, you can easily invite someone to join your plan by:

Visit attendee.sweatpals.com

Select the Memberships tab & your desired plan

Select the ••• menu

Select Invite to my membership

Enter in their email or phone number

Select the Passes tab

Select the Memberships tab & your desired plan

Select Manage

Select Invite to my membership

Enter in their email or phone number

Accepting a Shared Plan Invite

If a friend or family member invited you to share their plan, you can accept by:

Checking your email for a shared plan invitation

Select Claim membership

Enter in your name, email, & phone number

After selecting Claim, you'll be able to see the shared plan within the Passes tab of the Sweatpals app or web via attendee.sweatpals.com

Guest Passes

Unlike shared plans, the purpose of Guest Passes is for Communities to grant Members the power to invite friends and partners to visit one of the Experiences that your Membership covers for free as a trial.

How to use Guest Passes

In order to send your guest passes to your friends, you'll need to use the mobile app, as this procedure is currently exclusive to the app. You'll need to:

Start the Sweatpals mobile app.

Select the Passes tab and then select the Memberships tab

Select your Membership with Pass benefits and scroll down to "Guest Passes"

Select your Pass, copy and send the Pass QR code or direct link to your guest.

Updating Your Payment Method

To update your preferred payment method(s), you can either do so via the Sweatpals app or by contacting the community you have an active plan with.

Updating Card via App

Select your profile picture

Select the cog icon to access your settings

Select Payment Methods

Select the ••• menu to Edit or Delete a payment method

Note: Managing your payment methods is currently only available on the Sweatpals app. Coming soon to web.

Membership Perks

In some communities, active plan holders have access to exclusive perks.

Access Perks via Web

Visit attendee.sweatpals.com

Select the Memberships tab

Click your community's name to navigate to their profile

Scroll to the Perks section of their profile to see available perks

Access Perks via App

Select the Community tab

Select your community's profile picture

Scroll to the Perks section of their profile to see available perks