💰 2.4 Event Tickets & Pricing

Set up free, paid, and donation tickets — including tiers and discounts

Overview

Sweatpals supports multiple tier types within a single experience:

Ticket Type	Description
Free	Attendees register without payment
Paid	Fixed-price bookings processed through Stripe
Donation	Attendees choose their own amount (unless you set a minimum donation amount)

You can offer multiple tiers — for example, Early Bird, General Admission, and VIP — each with its own quantity, price, and availability window.

Adding Tiers

While creating or editing an experience, open Pricing & Capacity

Select between Free, Paid, or Donation

If prompted, enter the tier name, price, & capacity

For ticketed/paid experiences, you can toggle More Settings, such as:

Description: Add in a light description for what the tier includes.

Capacity: Set a specific capacity for that tier.

Tickets per order: Specify a minimum or maximum number of spots per order. This is great for group rates (e.g. $30 per spot for orders of 5-10 people) or limiting bulk bookings (e.g. max 3 bookings per order).

Limited-time offer: Set time-bound offers on select tiers. This is great for incentivizing early sales (e.g. "book before July 1st for $10 off).

Select Save

Please note: Limited-time offers will automatically disappear once the end date has been met.

Direct Tier Links via Web

To copy the direct tier link for a select or hidden tier:

Open dashboard.sweatpals.com

Find & select an experience

In the top-right corner, click the ••• menu

Select Direct Tier Links

A sidebar will open showing the experience's tiers -> Copy the link for the tier you want to share

Group & Family Tickets

While adding a paid tier, you can enable Group ticketing:

While creating or editing a tier, switch from Standard to Group

Set the group size (e.g. 4 people for $25 each -> $100 per group bundle)

Ensure event capacity reflects total attendees (group size × tickets sold)

👪 Group ticketing works best for family or partner workouts.

Please note: Creating promo codes for group tiers will apply to each ticket. For example, if you wish to create a $25 promo code that applies to an $100 group order, you should create a promo code for $6.25 to prevent an extensive discount.

Payment Methods & Fees

All transactions are processed through Stripe Connect. Supported payment methods include:

Credit / debit cards

Apple Pay & Google Pay

Klarna (installment plans for $50+ experiences, optional)

For more, see: 💳 6.1 Payment Processing

Currency & Refund Notes

Currency defaults to your Stripe account’s setting

Refunds are automatically processed for experience cancellations

Partial refunds can be via your dashboard, or by accessing Stripe

Example Configuration

Tier	Price	Availability	Quantity
Early Bird	$15	Until Apr 15	20
General Admission	$20	After Apr 15	50
VIP Access	$35	Always on	10

💡 Use fewer tiers to keep checkout simple for attendees.

Limited Time Offers

Limited-time offers (aka scheduled ticket pricing) lets hosts automate time-based ticket price changes. You can create tiers like Early Bird, Standard, and Last Call, each with its own price and start/end time.

Prospective attendees will see badges, crossed “full” prices, and countdown timers that create urgency and drive earlier purchases. When an offer expires, the next one activates automatically. If no offer applies, the ticket reverts to its default price.

To set up a limited-time offer:

While adding or editing a paid tier, toggle More Settings

Toggle on Limited-Time Offer

After entering your base tier price, add in the offer's:

Start/end date & time

Offer price

Public label (e.g. "Early Bird")

You can optionally stack offers one after another

Select Save

Please note: Limited-time offers are defaulted to the experience's set timezone.